Our Return & Refund application can be found here. After your application has been reviewed, you will receive an email notifying you of the status and the next steps. Please make sure to read our return policy before submitting your Return request.
We aim to reply within two business days. Please check your Spam/Junk folder as well.

All Pearlory packages are shipped with tracked shipping. You will receive the tracking number at the email address provided during checkout, once your package ships. Please check your Junk / Spam folder if you have trouble finding the tracking information.

The team works hard to get your order dispatched as quickly as possible. This is why once your order is confirmed, we are unable to cancel the order.

Please email customerservice@pearlory.com if there are any issues with an order you received. For a timely response, ensure that all pertinent information, including order number and photo/video evidence is sent. We strive to ensure a prompt response to your inquiry within a timeframe of two business days. 

The team works hard to get your order dispatched as quickly as possible. Please note that once the order has been placed, we may not be able to make changes to the items, or the delivery address.
Please send a detailed email to customerservice@pearlory.com, and if the order was not shipped out when our team reads your request, they may be able to update it.

To update your delivery address, please contact the shipping carrier with your tracking number, as they may be able to accommodate the request.

Kindly email customerservice@pearlory.com for wholesale orders, quoting your order number for reference.

Please email customerservice@pearlory.com for general inquiries. We strive to ensure a prompt response to your inquiry within a timeframe of two business days.