How long will it take for me to receive my order?

On average, shipping times in the U.S and Canada are 2 to 7 business days. Exact shipping times depend on your location. During Holiday Season (Christmas and the New Year) orders may take additional 5-7 Business Days from UPS/FedEx/Canada Post due to volume of orders. During Long Weekends, orders may take an additional 1-2 Business Days. Please ensure the delivery address is correct and complete. We are not responsible for misdelivered or rejected packages due to partial or incomplete addresses. The customer is responsible for any re-shipment fees for rejected or misdelivered packages.

How will I know if my order shipped?

All Pearlory packages are shipped with tracked shipping. You will receive the tracking number at the email address provided during checkout, once your package ships. Please check your Junk folder if you have trouble finding the shipping confirmation.

How much is shipping?

We offer expedited shipping with all orders, for a flat rate of $5.99 USD to United States and Canada.

Do you ship to PO Boxes?

At this time, Pearlory does not ship to PO Boxes. Please ensure your Shipping Address does not include a PO Box, or your order will be rejected.

Do you ship outside of the US and Canada?

At this time, our products are only available for shipping to the United States and Canada.

Will I be charged duties or import fees?

You will not be charged duties or import fees, because all U.S. orders ship from our warehouse in the U.S. All Canadian orders ship from our warehouse in Canada.

Can I change my address?

We at Pearlory, try our hardest to dispatch your order as quickly as possible. Please note that once the order has been shipped, we will not be able to make changes to the delivery address.

You may make this request on the shipping carrier’s website.

Can I cancel my order?

The team works hard to get your order dispatched as quickly as possible. This is why once your order is confirmed, we are unable to cancel the order.

How can I track my order?

All Pearlory packages are shipped with tracked shipping. You will receive the tracking number at the email address provided during checkout, once your package ships. Please check your Junk folder if you have trouble finding the shipping confirmation.

I did not receive my order. What can I do?

Please reach out to [email protected] with your order number so we can look into your order.

Please make sure your shipping address is 100% accurate. Pearlory is not responsible or liable for lost or stolen packages once your package is delivered to the stated shipping address.

What payment methods do you accept?

We accept Visa, Mastercard and PayPal. Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

What currency do you use?

You may choose to checkout in any currency selected from our drop down menu. All prices listed on the site are in USD.

What is your return policy?

We accept returns or exchanges within 14 days of purchase date. Any claims made after this time frame will not be accepted. Pearlory does not reimburse the cost of shipping for returns, or provide Return shipment labels.

Our Return & Refund application can be found here. After your application has been reviewed, you will receive an email notifying you of the status and the next steps.

Due to hygiene reasons, we can not accept returns or exchanges on Earrings, Socks, and Masks. Gift cards are not eligible for refunds.

Our full Refund Policy can be reviewed here.

How do I start the return process?

Please fill out our Return and Exchange form here, to initiate the return / refund process.

When will I receive my refund?

Your refund will be processed within 48 hours, once we have reviewed your information submitted via the Returns and Exchanges form. All refunds will be applied to the original payment, excluding shipping fees.

Still have a question?

Please contact us for more information.

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