Submit your Exchange or Return

30-days return

Questions? Read below.

RETURNS

It’s really simple. We want you to love our products as much as we do. Starting November 1st, 2022, we are accepting returns within 30 days of purchase date. Any claims made after this time frame will not be accepted. Pearlory does not reimburse the cost of shipping for returns, or provide Return shipment labels.

Our Return & Refund application can be found here. After your application has been reviewed, you will receive an email notifying you of the status and the next steps.

There are no fees associated with store credits!

Kindly be aware that in order to qualify for a full refund, all items must be returned in their original, unused, and resellable condition, including the packaging. We are unable to accept items that have been worn or altered. It is important to ensure that the products are in a re-sellable state to be eligible for a complete refund.

We recommend using FedEX, UPS, DHL, or Canada Post as these carriers offer tracking information. 

Once your return is received and inspected, and approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

In the event that the packaging is ripped, or items are used, a modest restocking fee of $3 per package will be deducted from the reimbursement. Additionally, if your items were initially shipped with no shipping fees but are returned, a $5.99 fee will be deducted from your reimbursement. We believe this policy helps us maintain our commitment to providing quality service while ensuring a fair and reasonable process.

Orders shipped with Free Gift promo: If your returned items make your order fall below the qualifying amount for the free gift, you will need to return the free gift in order for your refund to be processed (otherwise, product cost will be subtracted from the refund).

If you decide to return one or more items purchases as part of a Buy One Get One (BOGO) promotion, a pro-rated portion of the purchase price will be refunded, unless all of the qualifying items are returned.

Pearlory reserves the right to deny the return of any product that is worn/used or damaged as a result.

Any package returned back to us for non acceptance upon delivery, or non-delivery due to incorrect address or failure to pick up the package, will be refunded minus all shipping costs (both ways).

 NON-RETURNABLE ITEMS

– Gift cards
– Earrings (due to hygiene)
– Watch Bands
– Extension Chains
– Jewelry Polish Cloth
– Sale items

 

Pearlory.com strives to provide our customers with the best quality and selection of merchandise. We also strive to protect the health of our customers and staff; therefore we do not take returns and exchanges on these items. 

WRONG ITEMS

We make the best efforts to ensure that all orders are carefully inspected by our staff for damages and defects prior to leaving the warehouse. In the case of wrong/defected items, please contact customer service via e-mail hello@pearlory.com within 24 hours of receipt. Any claims made after 24 hours for wrong items will not be accepted.

Pearlory.com is not liable for damages due to rough delivery, and claims need to be made with the carrier company. In a case of a wrong item sent to you, please contact our customer service team and they will be happy to assist you!